The Empowerment of Electricity Consumers Electricity Consumers' Rights Rules.

The Empowerment of Electricity Consumers Electricity Consumers' Rights Rules.
Tuesday, June 18, 2024
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Dear all,

Your association SIMA is forwarding herewith Public Information regarding the Empowerment of Electricity Consumers Electricity (Consumers' Rights ) Rules.

All electricity consumers are informed that the Ministry of Power, Government of India has passed the Electricity (Consumers' Rights) Rules, 2020 on 31.12.2020 under Section 176 of the Electricity Act, 2003.

Under these rules, consumers have been given the right to a 24X7 power supply and consumers have the right to claim compensation from the distribution company if the distribution company deliberately resorts to load shedding. The Central Government has also prescribed norms for the maximum time taken by a distribution company for various services which include connection, disconnection, reconnection, shifting, change of consumer category and load, bil related services and resolution of voltage and bill related complaints. Are.

In case of any delay in providing these services, the distribution company will have to prove de compel sande to the consumers. These rules. can be downloaded from

For more information, you can visit your respective Discom's website:

For more details, PLEASE CLICK HERE.

Thanking you,
With regards,

For Silvassa Industries & Manufacturers Association

Narendra Trivedi
General Secretary

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